SHIPPING & RETURNS
Streamlined Shipping. Reliable Returns.
We use Australia Post to ensure your gear arrives safely and on time. Simple rates, no surprises.
Australia-Wide Shipping
Yes, we ship to every corner of Australia. All orders are sent via Australia Post Standard or Express, ensuring your gear is handled with care.
Full Tracking Included
Once your order is on its way, we will send you a tracking code. You can easily follow your package's journey from our door to yours.
Estimated Delivery Times
| Location | Estimated Delivery |
|---|---|
| Metro (Sydney, Melbourne, Brisbane, Perth, Adelaide) | 3 to 5 business days |
| Regional areas | 5 to 7 business days |
| Remote areas | 7 to 10 business days |
Orders are typicaly dispatched within 1 to 2 business days. Delivery times are subject to Australia Post's schedule and may vary during peak periods or due to unforeseen delays. We always aim to get your order to you as quickly as possible.
Returns & Exchanges
Use this text to answer questions in as much detail as possible for your customers.
We want you to love your Beyond The Shift gear. If you have a change of heart, please reach out to us within 14 days of receiving your order. To be eligible for a return, your items must be in their original, unwashed, and unworn condition, with all packaging intact. Please note that return shipping costs are the responsibility of the customer, and we recommend using a tracked service via Australia Post.
If the fit is not quite right, we are here to help. Contact us within 14 days and we can arrange an exchange. To ensure the best experience, we always recommend double-checking our Size Guide before purchasing. Once we receive your original, unworn item back at our warehouse, we will dispatch your new size promptly.
We aim for perfection, but if something has gone wrong on our end, we will make it right. If you receive an item that is damaged or faulty, please take a photo and contact us at beyondtheshift2025@gmail.com within 7 days. We will work with you to arrange a swift replacement, return, or refund at no extra cost to you.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5 to 7 business days. Please keep in mind that individual bank processing times can vary.
- Items that have been worn, washed, or used
- Returns requested more than 14 days after delivery
- Sale items, unless they are found to be damaged or faulty
Your rights under Australian Consumer Law are fully protected and not limited by this policy.
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