SHIPPING & RETURNS
Streamlined Shipping. Reliable Returns.
Australia-wide delivery via Australia Post, with selected international shipping also available. Clear rates, no surprises.
Australia-Wide Shipping
We ship to every state and territory in Australia via Australia Post. Tracking is provided when your order is dispatched.
Selected International Shipping
International delivery is currently enabled for selected destinations, including the United States and European Union. Available options are confirmed at checkout.
Estimated Australian Delivery Times
| Location | Estimated Delivery |
|---|---|
| Metro areas | 3 to 5 business days |
| Regional areas | 5 to 7 business days |
| Remote areas | 7 to 10 business days |
Orders are typically dispatched within 1 to 2 business days. Delivery estimates can vary during peak periods or due to carrier delays. International delivery times vary by destination.
Returns & Exchanges
We want you to love your Beyond The Shift gear. If you have a change of heart, please reach out to us within 14 days of receiving your order. To be eligible for a return, your items must be in their original, unwashed, and unworn condition, with all packaging intact. Please note that return shipping costs are the responsibility of the customer, and we recommend using a tracked service via Australia Post.
If you need to exchange an eligible item, contact us within 14 days of delivery. Items must be unused, unwashed and in their original condition. Once we receive the original item, we will arrange the agreed exchange subject to stock availability.
If you receive an item that is damaged or faulty, please take a photo and contact us at beyondtheshift2025@gmail.com within 7 days of delivery where possible. We will work with you to arrange a replacement, return or refund at no extra cost where required. This does not limit your rights under Australian Consumer Law.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5 to 7 business days. Please keep in mind that individual bank processing times can vary.
- Items that have been worn, washed, or used
- Returns requested more than 14 days after delivery
- Sale items, unless they are found to be damaged or faulty
Your rights under Australian Consumer Law are fully protected and not limited by this policy.
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